Category: ITIL

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DevOps and ITIL: Two paths to a common goal

Author: Kaimar Karu The DevOps movement has done the IT industry a great favor. Its philosophy brings important concepts like collaboration and transparency into the spotlight. But DevOps isn’t the first movement to tackle...

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A note to my friend DevOps from ITIL

Author: Michelle Major-Goldsmith Welcome to town The welcome card is on your mat and I’ve baked you cookies, so come on in! Let me introduce myself more formally as it looks to me like...

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Define DevOps: What is DevOps?

Author: Rob England A reader asked me to define DevOps. It’s not easy to find definitions. Here’s mine. I looked around: The Godfather of DevOps himself, Patrick Debois, isn’t telling. Gene Kim’s upcoming DevOps...

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DevOps, ITIL, and Operability

Author: Marco Abis By identifying Operability as a key concern for both development teams and operations teams, we can bring DevOps and ITIL together in order to build and run resilient, so-called ‘antifragile’ software...

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How ITIL/ITSM can be better with DevOps?

Author: Abhishek Lahiri There is a general thought process now among the IT leadership team in big companies that the traditional ITIL/ITSM processes are becoming obsolete. However I think this view is partially wrong....